At The Deal Dock Liquidation, we are committed to delivering your purchases safely, efficiently, and transparently. This Shipping Policy outlines how orders are processed, shipped, and delivered so you know exactly what to expect when shopping with us.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. During high-volume periods or promotions, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (where available).

2. Shipping Methods and Carriers

We work with reliable third-party shipping carriers to ensure safe and timely delivery of your orders. Shipping methods may vary depending on:

  • Product size and weight

  • Shipping destination

  • Type of merchandise (standard, oversized, or bulk orders)

For large, heavy, or bulk liquidation items, freight shipping may be required.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Item weight and dimensions

  • Shipping distance

  • Selected shipping method

All shipping fees are displayed clearly before you complete your purchase. We do not include hidden or surprise charges.

4. Delivery Timeframes

Estimated delivery times vary depending on your location and shipping method selected. Typical delivery times are:

  • Standard Shipping: 3–10 business days

  • Freight or Bulk Orders: Delivery time will be communicated after order confirmation

Please note that delivery times are estimates and may be affected by factors outside our control, such as carrier delays, weather conditions, or customs clearance.

5. Shipping Destinations

The Deal Dock Liquidation ships to eligible domestic and international locations. Availability may vary depending on product type and shipping regulations.

Customers are responsible for ensuring that their shipping address is accurate and complete at the time of checkout.

6. Tracking Your Order

Where applicable, tracking information will be provided once your order is shipped. Tracking updates may take up to 24 hours to appear after dispatch.

If tracking details are unavailable for your order type, our support team can assist with status updates.

7. Freight and Bulk Shipping

Bulk liquidation orders, pallets, and oversized items may require freight shipping. For these orders:

  • Additional handling time may apply

  • Delivery may require a commercial address or loading dock

  • The customer may be responsible for unloading

Please contact us before purchasing bulk items if you have special delivery requirements.

8. Delays and Exceptions

While we strive to meet delivery estimates, The Deal Dock Liquidation is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Incorrect or incomplete addresses

  • Natural events or unforeseen circumstances

We will, however, assist customers in resolving shipping issues whenever possible.

9. Damaged or Missing Shipments

If your order arrives damaged or if items are missing, please notify us within 48 hours of delivery. Include photos and order details so we can investigate and assist promptly.

Claims reported after this period may not be eligible for resolution.

10. Shipping Responsibility

Once an order has been shipped and handed over to the carrier, responsibility for delivery lies with the shipping provider. However, The Deal Dock Liquidation will work with carriers and customers to help resolve delivery issues when possible.